If the machine is making a constant or continuous noise, please try a hard reset first: Press and hold the power button for 20 seconds to reset the machine. If the noise continue...
If the machine displays “Device is Disabled” while you are using it, please first check whether the machine is connected to the internet. If the machine is already onl...
There are a certain list of the printer models that are supported, and Canon G580, G680 is mainly recommended. Recommended Canon G580、G680 Canon MB series MB5400 、M...
If your MTB-CUT M188 displays “Time Out” after powering on, it is usually caused by an abnormal serial communication between the screen and the mainboard. This situati...
The Mietubl screen protector cutting machine uses cloud database, which means it does not support direct uploading of external designs (such as SVG, AI, PDF, CorelDRAW files) from...
If the machine is operating slowly, it is usually because the cutting speed is set too low. You can adjust the setting by following these steps: Open the Settings page; Find the...
This issue is usually caused by corrupted cached data in the system. Please follow the steps below: Clear the APP cache Follow the method shown in the video to clear the Cutter...
Currently, the machine does not support cutting standalone sticker shapes. Our screen protector cutting machines are designed specifically for screen protectors and decorative bac...
This issue is usually caused by corrupted cached data in the system（Please note that the following method only applies when the model list is not displayed at all.）. Please foll...
If the machine displays a “Time Out” error during film cutting, please follow the steps below: 1. Check whether the motherboard is connected On the machine, go to:...
You can access your machine’s cutting activity from the Cutting Records section on the home page. There, you will find the daily and 30-day cutting statistics. If you req...
This issue usually occurs for the following reasons: Your email contains special characters Some characters such as **& , / , *** are not supported by the registration system...
We’re sorry, but based on this message alone, we cannot determine the exact issue. The “Device status check” prompt may appear for multiple different hardware or...
The screen protector machine’s app updates are one-way. This means: ➡️ Once the app is updated to a higher version, it cannot be rolled back to a lower version. Rollback o...
I'm sorry, but based on your description, we are unable to determine the exact issue you are encountering. To help you quickly, please click the WhatsApp button below and send the...
If the device shows an error such as “Failed to query the hardware version”, please try the following steps: 1.Restart the machine and check if the message disappears....
Please click the WhatsApp button below and send us a clear photo of the machine’s QR code.Our support team will check the machine status and assist you in resolving the issue.
"You can contact your local distributor who sold you the smart screen protector cutting machine and let them know you would like to order a new screen; Alternatively, click the Wha...
"You can report an issue in the following ways: Use the search bar in the current window to type in keywords related to your issue and see if there’s already a solution available....
