My machine is not loading anything, even with the internet working
"English Version To ensure that the machine can still operate in poor network conditions, we use a combination of offline and cloud-based data processing. If your network is conne...
"English Version To ensure that the machine can still operate in poor network conditions, we use a combination of offline and cloud-based data processing. If your network is conne...
"You can change your password in two ways: Change directly on the machine – Go to Home → My → Change Password, enter your current password, and set a new one. Request technical...
Sorry, when you say “it stopped working properly”, we need to know the exact fault condition before we can provide the correct solution. Please: Record a clear vide...
Sorry, this model does not support a mobile APP. The machine is operated directly through its built-in system and touchscreen interface.
"This issue is usually caused by an incorrect language setting or an incomplete language pack download. Please follow the steps below to resolve it: Open Settings on your device...
"Unexpected interruptions may lead to the loss of device firmware. This video provides step-by-step instructions on how to generate the firmware for your device and reinstall the s...
"If the machine remains stuck on the logo screen after powering on and cannot proceed to the next operation, reinstalling the system may resolve the issue. This video provides a st...
If the machine is making a constant or continuous noise, please try a hard reset first: Press and hold the power button for 20 seconds to reset the machine. If the noise continue...
If the machine displays “Device is Disabled” while you are using it, please first check whether the machine is connected to the internet. If the machine is already onl...
If your MTB-CUT M188 displays “Time Out” after powering on, it is usually caused by an abnormal serial communication between the screen and the mainboard. This situati...
This issue is usually caused by corrupted cached data in the system. Please follow the steps below: Clear the APP cache Follow the method shown in the video to clear the Cutter...
This issue is usually caused by corrupted cached data in the system(Please note that the following method only applies when the model list is not displayed at all.). Please foll...
This issue usually occurs for the following reasons: Your email contains special characters Some characters such as **& , / , *** are not supported by the registration system...
We’re sorry, but based on this message alone, we cannot determine the exact issue. The “Device status check” prompt may appear for multiple different hardware or...
The screen protector machine’s app updates are one-way. This means: ➡️ Once the app is updated to a higher version, it cannot be rolled back to a lower version. Rollback o...
If the device shows an error such as “Failed to query the hardware version”, please try the following steps: 1.Restart the machine and check if the message disappears....
Please click the WhatsApp button below and send us a clear photo of the machine’s QR code.Our support team will check the machine status and assist you in resolving the issue.
"When cutting back films, you need to consider both the pattern position and the cutting range. You can adjust these by setting the material size and enabling or disabling center c...
The cutting speed does not have a major impact on most cutting tasks. In general: 👉 200 is the recommended default cutting speed. You only need to reduce the cutting speed when...
"The intelligent film cutting machine is easy to set up. The standard settings include cutting pressure, cutting speed, blade holder scale, and material size. Material size main...