If the machine displays “K_data_update_error”, it is usually because the APP data loading process was interrupted after an upgrade, resulting in incomplete data. Please try the fo...
"Resetting the device can resolve most software-related issues.You can access the reset option through the Wi-Fi list on the device.Please note: Due to differences between device v...
If no models are displayed after updating the machine and you only see “K_product”, this is usually because the APP data loading process was interrupted after the upgra...
It is usually because the APP data loading process was interrupted after an upgrade, resulting in incomplete data. Please restore the machine to factory settings, and then upgrade...
"We provide a local data editing feature to help customers meet specific size requirements.You can modify existing templates on the machine — including scaling up or down &md...
Yes. If the phone is correctly positioned in the fixture but the fixture does not respond when you tap “Clamp”, the fixture may be faulty and needs to be replaced. Ple...
Please try clearing the app cache using the following method and then re-download the data.
To adjust the roller position, press down the handle at the back of the machine, then move the rollers left or right to the correct position. Important reminders: After adjustm...
If the machine is showing “Failed to query the hardware version of the machine”, the machine’s mainboard may be faulty. In this case, the mainboard may...
If the blade does not drop properly during cutting, this issue is most likely caused by a mainboard malfunction. The blade-down action is controlled by the Y-axis motor signal fro...
"The intelligent film cutting machine has two belts: One is used to control the left-right movement of the carriage https://osscdn.mietubl.com/images/X-axis-belt.jpg The othe...
"I believe you mean you want to completely reset the device. If you want to restore the device to factory settings, you can follow the steps shown in the video below. However,...
"A knocking sound from the machine can be caused by the following reasons and can be resolved as follows: Transport screws not removed (for new machines) New machines are shippe...
"If your machine stays in the “Status Checking” state for a long time, it may be caused by network delays or communication errors. Please try the following steps: Restart the machi...
"PrinterServer is mainly used to connect the smart screen protector cutting machine with a printer to enable personalized pattern printing and customization. You can follow the ste...
"You can refer to the following video for instructions on replacing the motherboard. You can obtain a replacement motherboard from your local distributor or contact the dealer who...
"The privacy angle setting is mainly used for HD privacy cutting materials. Since screen structures and display effects vary across devices, there is no universal angle setting. Yo...
"You can reinstall the Cutter App by following these steps: Open Browser On the smart screen protector cutting machine, run the Chrome browser and enter the following address: ht...
To help you connect directly to your Epson printer, we have prepared a short video tutorial for you. It's very easy to follow! Please watch the video below and follow the step-by-s...
"If the cutting process cannot start, please follow these steps to troubleshoot: Restart the machine: Power off and then restart the device. Check carriage reset: When the machi...
