How to check machine errors
"By accessing the error information interface, we can quickly determine whether the device is functioning properly. You can send the error details to our technical team to help the...
"By accessing the error information interface, we can quickly determine whether the device is functioning properly. You can send the error details to our technical team to help the...
"Error 1002 indicates a serial communication error within the machine. If you encounter this issue, please try the following steps: Reconnect to Wi-Fi and restart the device...
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"If the machine displays a ""Timeout"" error on startup and the ""Reconnect"" button is unresponsive, it usually means the screen cannot properly connect to the mainboard. Possible...
"This error usually means the cutting carriage (X-axis motor) is stuck or cannot find its home position. - Step 1: Press and hold the power button for 20 seconds to restart the mac...
"If your device displays the error message “Unable to communicate with the device (13904)”, please navigate to “My” → “About” → “Check if the QR code is displayed”. If the QR code...
If the machine displays a “Time Out” error during film cutting, please follow the steps below: 1. Check whether the motherboard is connected On the machine, go to:...
"The settings button is only available when the device is logged in. You can log in to your account again to find this button. If, for some reason, you cannot log in successfull...
"All cutting options on the smart screen protector machine are displayed by default, including camera lens protectors. You can find the lens cutting option under the specific phone...
"Our smart screen protector machine comes with a custom template option. You can easily create your own template by entering just a few parameters. Steps: On the main interface,...
"Our smart screen protector machine comes with a custom template option. You can easily create your own template by entering just a few parameters. Steps: On the main interface,...
"You can set the Cutter App as the default startup app by following these steps: Open the device System Settings. Locate Cutter App (usually found under App Management or Defaul...
"The auto-loading sensor is essential for enabling the machine to automatically load cutting materials. This sensor can be toggled on or off through the cutting interface. If the...
This happens because the APP version was rolled back during the factory reset. When the machine is reset, the system returns to the earliest APP version, and many new models added...
This port is only a reserved opening in the mold. During mold production, manufacturers usually reserve several universal interface positions to maximize compatibility and future...
You can find the machine’s serial number from two locations: 1. On the back of the machine There is a physical sticker on the back of the screen protector machine that cont...
Error 1002 indicates that a device port is occupied. In this case, you can try the following steps: Restart the device and go to "My" → "About This Device" to check if the QR co...
"If the cutting process cannot start, please follow these steps to troubleshoot: Restart the machine: Power off and then restart the device. Check carriage reset: When the machi...
"If the cutting Car fails to stop properly when reaching the edge and produces a loud noise, it is likely due to an error in the Car’s limit positioning. You can replace specific p...
Laptop screen protectors have a much longer cutting path, and during long-distance cutting, the material may experience slight deviation due to blade pressure. This can cause inacc...