When you first receive the machine, you must remove the transport-locking screw located on the back of the device to prevent damage to the blade carriage. During normal daily us...
This issue is usually caused by the cutting carriage becoming loose from the guide rail. When the carriage is not firmly fixed, the blade cannot follow an accurate circular path, r...
The “Reconnection” message means that the screen cannot establish a proper connection with the mainboard. This issue is typically caused by a loose or faulty screen-to...
This issue is usually caused by the cutting carriage becoming loose from the guide rail. When the carriage is not firmly fixed, the blade cannot follow an accurate circular path, r...
Please first confirm the specific issue you are facing: 1. If the blade holder does not go down during cutting This is usually caused by a mainboard malfunction. In this case, t...
If the camera lens cutout appears oval-shaped, it is likely caused by a loose carriage. Please follow these steps: Refer to the instructional video to refit the carriage onto the...
This issue is usually caused by corrupted cached data in the system. Please follow the steps below: Clear the APP cache Follow the method shown in the video to clear the Cutter...
When the machine beeps with a repeated “bip bip” sound and fails to start cutting, it usually means that the X-axis or Y-axis cannot operate normally. Common causes include a stuc...
There are three possible causes for this error: 1. The template width exceeds the maximum supported size The maximum cutting width of the screen protector machine is 228 mm. If...
This issue is usually caused by corrupted cached data in the system（Please note that the following method only applies when the model list is not displayed at all.）. Please foll...
If the machine displays a “Time Out” error during film cutting, please follow the steps below: 1. Check whether the motherboard is connected On the machine, go to:...
You can follow the video tutorial provided below to operate the MTB-CUT M288 intelligent cutting and pasting machine. The video demonstrates all the required steps for proper cutt...
The smart cutting machine supports Canon series printers, and we recommend using the Canon G580 / G680 models or any Canon printer that uses the same driver. Note: Since cutting m...
"White edges when applying film with the MTB-CUT M288 may be caused by the following reasons: Firmware issue – Please ensure your firmware version is V25.0431. https://osscdn.mi...
Laptop screen protectors have a much longer cutting path, and during long-distance cutting, the material may experience slight deviation due to blade pressure. This can cause inacc...
There are three possible causes for this error: 1. The template width exceeds the maximum supported size The maximum cutting width of the screen protector machine is 228 mm. If...
If you mean creating a new custom template, you can use our built-in Custom Template function. This feature allows you to enter your own width, height, corner radius, and other pa...
If the machine stops working after performing an update, it is usually caused by incomplete data download during the update process. You can try the following steps: Clear the...
Yes. To create a custom rear film, you need to connect your screen protector cutting machine to a printer. 1. Connect the Devices We recommend using the following printer models...
How do I put my picture in it and stick it on my phone? Yes. To create a custom rear film, you need to connect your screen protector cutting machine to a printer. 1. Connect the...
