Showing 88 results
for
"balance issue"
MTB-CUT 180T
Please click the WhatsApp button below and send your machine code to our technical team. They will assist you in resolving the issue.
MTB-CUT 180T
Please click the WhatsApp button below and send us a clear photo of the machine’s QR code.Our support team will check the machine status and assist you in resolving the issue.
MTB-CUT 180T
If you need to top up (add balance or renew service), please contact the person who sold you the machine or your local distributor.They will assist you with the top-up process.
MTB-CUT 180T
"If the machine shows an “Insufficient Cutting Times” message, please send your machine username to the dealer who sold you the machine.
They will add more cutting times for your a...
MTB-CUT 180T
If you need to add cutting credits / consumable balance, please contact your local distributor or the person who sold you the machine.
They will assist you in adding the a...
MTB-CUT 180T
If you need to recharge (add cutting balance or renew your service) for the machine, please contact the local distributor who sold the device to you.
Your distributor will...
MTB-CUT 180T
This issue may be related to the auto-loading function or hardware components.
Please disable “Auto-loading” and try cutting any screen protector model to check whethe...
MTB-CUT 180T
When you say “wrong cutting”, we need more specific information to provide the correct solution.
Please confirm whether you selected the correct phone model/template...
MTB-CUT 180T
If the screen turns off automatically abnormally, it may be caused by a short circuit or internal wiring issue.
Please click the WhatsApp button below and send the following to ou...
MTB-CUT 180T
If you receive a “Dealer ID issue” error,please click the WhatsApp button below and send the following two screens to our technical support team:
The error message scr...
MTB-CUT 180T
If your WiFi connection is unstable or cannot connect properly, please follow these steps:
1. Check WiFi list visibility
If you can see the WiFi list, the issue is likely not a h...
MTB-CUT 180T
This issue is usually caused by unstable network connection, which prevents the machine from downloading model data templates.
Please try connecting the device to another stable W...
MTB-CUT 180T
This issue may be caused by:
The material sensor being blocked
A mainboard malfunction
Please try the following steps:
Go to Settings
Disable the “Auto Loading&rdq...
MTB-CUT 180T
"If the Car moves after you initiate cutting, but the blade holder does not drop, this issue may be caused by one of the following reasons:
Insufficient power supply – Please verif...
MTB-CUT M288
"White edges when applying film with the MTB-CUT M288 may be caused by the following reasons:
Firmware issue – Please ensure your firmware version is V25.0431.
https://osscdn.mi...
MTB-CUT M288
The “Reconnection” message means that the screen cannot establish a proper connection with the mainboard.
This issue is typically caused by a loose or faulty screen-to...
MTB-CUT 180T
If the sensor is not working, please follow these steps:
1. Check Auto-loading setting
Go to Settings and check if the “Auto-loading” option is disabled.
If it is di...
MTB-CUT 180T
This issue is usually caused by unstable network connection or software malfunction, which prevents the device from retrieving user data.
Please check whether the device is proper...
MTB-CUT 180T
This issue is usually caused by incorrect language settings or app data problems, resulting in the product page not displaying properly.
Please follow the instruction video to cle...
MTB-CUT 180T
"Error 1002 indicates a serial communication error within the machine.
If you encounter this issue, please try the following steps:
Reconnect to Wi-Fi and restart the device...
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