What to do if sheet cutting not in center
"Cutting misalignment is usually caused by: Center Cutting Not Enabled: Make sure the “Center Cutting” option is enabled on the cutting page so the machine automatically positions...
"Cutting misalignment is usually caused by: Center Cutting Not Enabled: Make sure the “Center Cutting” option is enabled on the cutting page so the machine automatically positions...
If the touch screen is not responding, the issue may be caused by an LCD screen failure. We recommend contacting your local distributor or the person who sold you the machine, and...
"If you start the screen protector cutting machine but the Cutter app does not launch automatically, this may be because the device was recently reset and the Cutter app has not be...
Sorry, the cutting machine does not have an app for Android or iOS. The reason is that you need to manually place the cutting material on the machine, and using an app to operate t...
The MTB-CUT M188 TPU screen protector machine does not have a Bluetooth module, so it does not support Bluetooth connections. You can visit the following link to compare the functi...
This happens because the APP version was rolled back during the factory reset. When the machine is reset, the system returns to the earliest APP version, and many new models added...
When you first receive the machine, you must remove the transport-locking screw located on the back of the device to prevent damage to the blade carriage. During normal daily us...
Currently, the machine does not support cutting standalone sticker shapes. Our screen protector cutting machines are designed specifically for screen protectors and decorative bac...
This issue is usually caused by corrupted cached data in the system(Please note that the following method only applies when the model list is not displayed at all.). Please foll...
If the machine displays a “Time Out” error during film cutting, please follow the steps below: 1. Check whether the motherboard is connected On the machine, go to:...
This port is only a reserved opening in the mold. During mold production, manufacturers usually reserve several universal interface positions to maximize compatibility and future...
If your touch screen is not responding properly, please check the following: 1. Confirm you are using the original power adapter The original adapter should be 24V / 2.7A. Usi...
If the machine is not showing phone models, this is usually caused by an incorrect language setting or an incomplete language/data package, which prevents the system from loading t...
Yes, we offer a one-year warranty for our screen protector machine. Skilled technicians will provide free product consultation services. Please note that consumables like the cutti...
Creating a cutting template is not simple it requires special software to convert it into a file format supported by the machine. For basic screen protectors, you can use the custo...
No, the machine is designed specifically for cutting flexible screen protector materials like TPU and PET, and is not suitable for cutting glass screen protectors.
The Gear Ratio controls the relationship between motor movement and the actual cutting distance. It is a key parameter that directly affects cutting accuracy and scaling. The defa...
Error 1002 indicates that a device port is occupied. In this case, you can try the following steps: Restart the device and go to "My" → "About This Device" to check if the Q...
The password for the software upgrade is 1212. Please note that the software upgrade is intended for functional updates and does not necessarily include additional templates.
If the screen protector cutting machine fails to load phone models correctly, it may be caused by incorrect language settings or app data issues. Please follow the instruction vid...