This issue is usually caused by a faulty motherboard controlling the carriage. It is recommended to contact your local distributor to obtain a replacement motherboard. Please refe...
This issue is usually caused by the rollers not gripping the material properly, allowing it to shift during cutting. Please check the following: Ensure all rollers are positioned...
"A knocking sound from the machine can be caused by the following reasons and can be resolved as follows: Transport screws not removed (for new machines) New machines are shippe...
Resetting the system requires screen operation. If the device does not respond to touch, the reset cannot be performed. This issue is usually caused by a screen failure, and the s...
This issue is usually caused by incorrect roller positioning, resulting in uneven pressure on the material and inconsistent cutting sizes. To adjust the roller position, press dow...
Please first check whether the device can display the Wi-Fi list. If the Wi-Fi list cannot be displayed: it may indicate a Wi-Fi module issue within the screen, and the screen nee...
If you encounter problems while configuring the machine, you can try using the following default settings, which work for most materials: Recommended Default Settings Speed: 20...
This issue may be caused by a WiFi module failure in the screen assembly. Step 1: Check whether the WiFi list can be loaded Please open the WiFi settings page and check whether t...
This issue is usually caused by the Blade Holder scale being set too high. Please try to reduce the Blade Holder scale setting. Important Note Pay attention to the blade exposur...
"This issue may be caused by the app freezing due to cache. You can try the following steps to fix it: Follow the method shown in the video below to clear the cache. https://o...
"This issue may be caused by the app freezing due to cache. You can try the following steps to fix it: Follow the method shown in the video below to clear the cache. https://o...
If the screen protector cutting machine cannot load phone models and the cutting page appears blank, it is usually caused by a language setting issue or corrupted software data. S...
If the screen protector cutting machine cannot load phone models and the cutting page appears blank, it is usually caused by a language setting issue or corrupted software data. S...
"English Version To ensure that the machine can still operate in poor network conditions, we use a combination of offline and cloud-based data processing. If your network is conne...
If the circle cut is not perfect, the issue is usually caused by a loose cutting carriage, which makes the cutting path unstable and results in an imperfect circle. Please follo...
If the machine is vibrating abnormally, please check the following two points: 1. Check the transportation screw If this is a new machine, please make sure the screw on the back...
Sorry, when you say “it stopped working properly”, we need to know the exact fault condition before we can provide the correct solution. Please: Record a clear vide...
"Uneven film widths after cutting are usually caused by incorrect wheel positioning. If the wheels are pressing on the smooth part, they cannot firmly hold the film, leading to inc...
If the touch screen is not responding, the issue may be caused by an LCD screen failure. We recommend contacting your local distributor or the person who sold you the machine, and...
If the camera lens cutout appears oval-shaped, it is likely caused by a loose carriage. Please follow these steps: Refer to the instructional video to refit the carriage onto the...
