Showing 86 results
for
"support request"
MTB-CUT 180T
Our smart screen protector cutting machine uses a cloud-based database for data updates and currently does not support direct connection to a laptop. In the future, we may release...
MTB-CUT M688
Sorry, this model does not support a mobile APP.
The machine is operated directly through its built-in system and touchscreen interface.
MTB-CUT 180T
The smart cutting machine supports Canon series printers, and we recommend using the Canon G580 / G680 models or any Canon printer that uses the same driver.
Note: Since cutting m...
MTB-CUT 180T
This issue may be caused by:
The material sensor being blocked
A mainboard malfunction
Please try the following steps:
Go to Settings
Disable the “Auto Loading&rdq...
MTB-CUT 180T
This issue is usually caused by a mismatch between the material size settings and the template being used.
When cutting full back film, the cutting area is larger than standard te...
MTB-CUT 180T
Sorry, currently the MTB-CUT 180T screen protector cutting machine does not support a mobile APP, so there is no iOS APP available.
The machine is mainly operated through...
MTB-CUT 180T
"This issue is usually caused by an incorrect language setting or an incomplete language pack download.
Please follow the steps below to resolve it:
Open Settings on your device...
MTB-CUT 180T
"This issue can be caused by several reasons:
Low Cutting Pressure
Check your cutting pressure settings.
If the pressure is too low, the blade holder won’t drop enough to tou...
MTB-CUT 180T
The Mietubl screen protector cutting machine supports both Canon and Epson printers.
Among these, Canon G580 / G680 are highly recommended for best compatibility and print quality...
MTB-CUT 180T
"Unexpected interruptions may lead to the loss of device firmware. This video provides step-by-step instructions on how to generate the firmware for your device and reinstall the s...
MTB-CUT 180T
"If you experience unresponsive touch or system crashes, it may be necessary to replace the machine’s screen.
This video provides a step-by-step guide on how to replace the screen...
MTB-CUT 180T
"If the machine remains stuck on the logo screen after powering on and cannot proceed to the next operation, reinstalling the system may resolve the issue.
This video provides a st...
MTB-CUT M188
"
There are a certain list of the printer models that are supported, and Canon G580, G680 is mainly recommended.
Recommended
Canon G58...
MTB-CUT M188
If your MTB-CUT M188 displays “Time Out” after powering on, it is usually caused by an abnormal serial communication between the screen and the mainboard.
This situati...
MTB-CUT 180T
If the machine is operating slowly, it is usually because the cutting speed is set too low.
You can adjust the setting by following these steps:
Open the Settings page;
Find the...
MTB-CUT 180T
This issue is usually caused by corrupted cached data in the system.
Please follow the steps below:
Clear the APP cache
Follow the method shown in the video to clear the Cutter...
MTB-CUT 180T
Currently, the machine does not support cutting standalone sticker shapes.
Our screen protector cutting machines are designed specifically for screen protectors and decorative bac...
MTB-CUT 180T
This issue is usually caused by corrupted cached data in the system（Please note that the following method only applies when the model list is not displayed at all.）.
Please foll...
MTB-CUT 180T
If the machine displays a “Time Out” error during film cutting, please follow the steps below:
1. Check whether the motherboard is connected
On the machine, go to:...
MTB-CUT 180T
You can access your machine’s cutting activity from the Cutting Records section on the home page.
There, you will find the daily and 30-day cutting statistics.
If you req...
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