If you give a model, that model doesn't cut properly.
"If the cut model from the machine is inaccurate, the possible reasons include: Incorrect model selection Make sure the selected cutting model in the machine matches the actual de...
"If the cut model from the machine is inaccurate, the possible reasons include: Incorrect model selection Make sure the selected cutting model in the machine matches the actual de...
You can download the PrinterServer software from the link below: https://www.mietubl.com/app/printerserver.rar Please make sure to install it on a Windows computer, and keep the...
"Check Network Connection The screen protector machine automatically updates its database when connected to the internet. Please ensure that your machine is online and connected t...
This issue is usually caused by unstable network connection or software malfunction, which prevents the device from retrieving user data. Please check whether the device is proper...
If you have accidentally deleted the Cutter app, you can reinstall it using the device’s built-in browser. Please open the Chrome browser on the device and enter the followi...
When you say “wrong cutting”, we need more specific information to provide the correct solution. Please confirm whether you selected the correct phone model/template...
If the cutting model is in the wrong direction (e.g., mirrored, upside down, or rotated incorrectly), you can adjust it using the mirror and rotation functions: Use X/Y Axis Mirro...
This issue is usually caused by unstable network connection, which prevents the machine from downloading model data templates. Please try connecting the device to another stable W...
This issue is usually caused by app cache or data errors, preventing the app from running properly. Please follow the instruction video to clear the app cache and data, then reope...
No, Mietubl screen protector cutting machines support offline usage. The machine uses a local database combined with online updates, allowing normal cutting operations even withou...
"The machine uses a hybrid system that combines local storage with a cloud-based motion database. All new models will be automatically synchronized to your device as long as it is...
If the network connection is unstable while downloading model data/templates, please try the following: Solution Connect the machine to another Wi-Fi network Or use a mobile hot...
This happens because the APP version was rolled back during the factory reset. When the machine is reset, the system returns to the earliest APP version, and many new models added...
"Although we, like you, hope that the machine can have all the model data, due to various factors — such as newly released models or some niche models — it may take some time to c...
"The Mietubl screen protector cutting machine uses a hybrid update system that supports both online and offline data synchronization. When connected to the internet, the machine wi...
If the machine is not showing phone models, this is usually caused by an incorrect language setting or an incomplete language/data package, which prevents the system from loading t...
This issue is usually caused by corrupted cached data in the system(Please note that the following method only applies when the model list is not displayed at all.). Please foll...
Please click the WhatsApp button below and send us a clear photo of the machine’s QR code.Our support team will check the machine status and assist you in resolving the issue.
To add a new model, send the full and accurate brand and model name (e.g., "Reeder S23 Pro Max," "Xiaomi Pad SE") in the support chat. If possible, include a clear picture of the d...
"Network latency is often unavoidable in cross-border communications. To ensure stable device usage, we provide multiple alternative network routes. In certain cases, you may enco...