If the circle cut is not perfect, the issue is usually caused by a loose cutting carriage, which makes the cutting path unstable and results in an imperfect circle. Please follo...
This issue is usually caused by a loose carriage, resulting in unstable cutting paths and improper round cutting. Please follow these steps: Refer to the instruction video and re...
This issue is usually caused by the cutting carriage becoming loose from the guide rail. When the carriage is not firmly fixed, the blade cannot follow an accurate circular path, r...
If the camera lens cutout appears oval-shaped, it is likely caused by a loose carriage. Please follow these steps: Refer to the instructional video to refit the carriage onto the...
If your MTB-CUT M188 displays a “Time Out” or “Reconnection” error after startup, please follow the steps below: Step 1: Check the machine barcode Check t...
If the sensor is not working, please follow these steps: 1. Check Auto-loading setting Go to Settings and check if the “Auto-loading” option is disabled. If it is di...
"This issue can be caused by several reasons: Low Cutting Pressure Check your cutting pressure settings. If the pressure is too low, the blade holder won’t drop enough to tou...
"If the Car moves after you initiate cutting, but the blade holder does not drop, this issue may be caused by one of the following reasons: Insufficient power supply – Please verif...
Please first confirm the specific issue you are facing: 1. If the blade holder does not go down during cutting This is usually caused by a mainboard malfunction. In this case, t...
If the blade does not drop properly during cutting, this issue is most likely caused by a mainboard malfunction. The blade-down action is controlled by the Y-axis motor signal fro...
If the machine is not showing phone models, this is usually caused by an incorrect language setting or an incomplete language/data package. You can follow the detailed steps in th...
Currently, our screen protector cutting machines do not support LAN connection to a laptop. The machines are designed to operate based on a cloud database system, and do not requi...
If your WiFi connection is unstable or cannot connect properly, please follow these steps: 1. Check WiFi list visibility If you can see the WiFi list, the issue is likely not a h...
This issue is usually caused by incorrect language settings or app data problems, resulting in the product page not displaying properly. Please follow the instruction video to cle...
"If the sensor is not working, please check whether it has been disabled in the settings. Go to Settings, find the option “Material Auto-feeding”, and make sure it is turned ON....
"In most cases, templates are designed with precise and regular shapes. If the shapes are not forming properly, it may be caused by: A loose cutting carriage – Please check if t...
"A knocking sound from the machine can be caused by the following reasons and can be resolved as follows: Transport screws not removed (for new machines) New machines are shippe...
Resetting the system requires screen operation. If the device does not respond to touch, the reset cannot be performed. This issue is usually caused by a screen failure, and the s...
This issue is usually caused by the fixing screws at the back of the machine that secure the carriage during shipping not being removed. Please check if the fixing screws at the b...
"If the tablet screen protector is not cutting well, it is usually because the roller is not providing enough pressure. You can try the following solutions: Lift the gear at the ba...
