This issue usually occurs when the material size settings do not match the template, especially when cutting full back films. Recommended Solution When cutting full back film, pl...
"A knocking sound from the machine can be caused by the following reasons and can be resolved as follows: Transport screws not removed (for new machines) New machines are shippe...
"This issue is usually caused by the template being too large. Try to disable the “Cut Center” option in the cutting page. https://mietublweb.oss-cn-hongkong.aliyuncs.com/imag...
"Loosening of the car from the guide rail is one of the main causes of cutting distortion. If such an issue occurs, it is necessary to adjust the clearance between the car and the...
"Uneven film widths after cutting are usually caused by incorrect wheel positioning. If the wheels are pressing on the smooth part, they cannot firmly hold the film, leading to inc...
If the camera lens cutout appears oval-shaped, it is likely caused by a loose carriage. Please follow these steps: Refer to the instructional video to refit the carriage onto the...
If the main holder (blade carriage holder) becomes loose and you need to press it by hand for proper cutting, this means the part is worn out or has lost stability. The cutting ho...
"If the machine is continuously beeping and not working properly, please try the following steps: Force Restart: Press and hold the power button for 20 seconds to force the machine...
"To update the firmware on the M288 for fixing issues like UV film white edges, follow these steps carefully: Connect to a stable network Ensure the M288 is connected to a reliabl...
This is a network issue, meaning the current network’s DNS cannot resolve the server address. Please try the following steps: Switch to a different network Connect the mac...
I'm sorry, but based on your description, we are unable to determine the exact issue you are encountering. To help you quickly, please click the WhatsApp button below and send the...
If the blade does not drop properly during cutting, this issue is most likely caused by a mainboard malfunction. The blade-down action is controlled by the Y-axis motor signal fro...
Error 1002 indicates that a device port is occupied. In this case, you can try the following steps: Restart the device and go to "My" → "About This Device" to check if the QR co...
"Communication failure with the machine is typically caused by network issues or a mainboard malfunction. When encountering this problem, please try the following steps: Reconne...
"This issue may be caused by the app freezing due to cache. You can try the following steps to fix it: Follow the method shown in the video below to clear the cache. https://o...
"This issue may be caused by the app freezing due to cache. You can try the following steps to fix it: Follow the method shown in the video below to clear the cache. https://o...
"English Version To ensure that the machine can still operate in poor network conditions, we use a combination of offline and cloud-based data processing. If your network is conne...
"This is often caused by static electricity due to an improper power supply. - Step 1: Ensure you are using the original power adapter that came with the machine. - Step 2: Check...
Please click the WhatsApp button below and send your machine code to our technical team. They will assist you in resolving the issue.
"This issue is usually caused by an incorrect language setting or an incomplete language pack download. Please follow the steps below to resolve it: Open Settings on your device...
