This issue is usually caused by the cutting carriage becoming loose from the guide rail. When the carriage is not firmly fixed, the blade cannot follow an accurate circular path, r...
Please first confirm the specific issue you are facing: 1. If the blade holder does not go down during cutting This is usually caused by a mainboard malfunction. In this case, t...
This issue is usually caused by unstable network connection or software malfunction, which prevents the device from retrieving user data. Please check whether the device is proper...
This issue is usually caused by incorrect language settings or app data problems, resulting in the product page not displaying properly. Please follow the instruction video to cle...
This issue is usually caused by app cache or data errors, preventing the app from running properly. Please follow the instruction video to clear the app cache and data, then reope...
"You can report an issue in the following ways: Use the search bar in the current window to type in keywords related to your issue and see if there’s already a solution available....
This issue is usually caused by the cutting carriage becoming loose from the guide rail. When the carriage is not firmly fixed, the blade cannot follow an accurate circular path, r...
If the machine is vibrating abnormally, please check the following two points: 1. Check the transportation screw If this is a new machine, please make sure the screw on the back...
If your MTB-CUT M188 displays a “Time Out” or “Reconnection” error after startup, please follow the steps below: Step 1: Check the machine barcode Check t...
"A knocking sound from the machine can be caused by the following reasons and can be resolved as follows: Transport screws not removed (for new machines) New machines are shippe...
"If the machine is continuously beeping and not working properly, please try the following steps: Force Restart: Press and hold the power button for 20 seconds to force the machine...
"Communication failure with the machine is typically caused by network issues or a mainboard malfunction. When encountering this problem, please try the following steps: Reconne...
"The cutting machine may work slowly if the cutting speed setting is too low. Please try setting the cutting speed to the default value of 200 and then attempt cutting again. If...
This issue may be caused by a WiFi module failure in the screen assembly. Step 1: Check whether the WiFi list can be loaded Please open the WiFi settings page and check whether t...
If the screen protector cutting machine cannot load phone models and the cutting page appears blank, it is usually caused by a language setting issue or corrupted software data. S...
If the screen protector cutting machine cannot load phone models and the cutting page appears blank, it is usually caused by a language setting issue or corrupted software data. S...
"This issue is usually caused by an incorrect language setting or an incomplete language pack download. Please follow the steps below to resolve it: Open Settings on your device...
"To update the firmware on the M288 for fixing issues like UV film white edges, follow these steps carefully: Connect to a stable network Ensure the M288 is connected to a reliabl...
This is a network issue, meaning the current network’s DNS cannot resolve the server address. Please try the following steps: Switch to a different network Connect the mac...
This error is usually caused by a mainboard malfunction. To fix the issue, please follow these steps: Replace the mainboard following the instructional video. Before replacing...
