Showing 95 results
for
"support team"
MTB-CUT 180T
"If the cutting machine stops halfway, it is usually due to incorrect material size or parameter settings. When the cutting carriage reaches the edge, it triggers the edge sensor,...
MTB-CUT 180T
Sorry, when you say “it stopped working properly”, we need to know the exact fault condition before we can provide the correct solution.
Please:
Record a clear vide...
MTB-CUT 180T
This issue may be caused by:
The material sensor being blocked
A mainboard malfunction
Please try the following steps:
Go to Settings
Disable the “Auto Loading&rdq...
MTB-CUT 180T
"This issue is usually caused by an incorrect language setting or an incomplete language pack download.
Please follow the steps below to resolve it:
Open Settings on your device...
MTB-CUT 180T
"Unexpected interruptions may lead to the loss of device firmware. This video provides step-by-step instructions on how to generate the firmware for your device and reinstall the s...
MTB-CUT 180T
"If you experience unresponsive touch or system crashes, it may be necessary to replace the machine’s screen.
This video provides a step-by-step guide on how to replace the screen...
MTB-CUT 180T
"If the machine remains stuck on the logo screen after powering on and cannot proceed to the next operation, reinstalling the system may resolve the issue.
This video provides a st...
MTB-CUT M188
If your MTB-CUT M188 displays “Time Out” after powering on, it is usually caused by an abnormal serial communication between the screen and the mainboard.
This situati...
MTB-CUT 180T
If the machine is operating slowly, it is usually because the cutting speed is set too low.
You can adjust the setting by following these steps:
Open the Settings page;
Find the...
MTB-CUT 180T
This issue is usually caused by corrupted cached data in the system.
Please follow the steps below:
Clear the APP cache
Follow the method shown in the video to clear the Cutter...
MTB-CUT 180T
This issue is usually caused by corrupted cached data in the system（Please note that the following method only applies when the model list is not displayed at all.）.
Please foll...
MTB-CUT 180T
If the machine displays a “Time Out” error during film cutting, please follow the steps below:
1. Check whether the motherboard is connected
On the machine, go to:...
MTB-CUT 180T
This issue usually occurs for the following reasons:
Your email contains special characters
Some characters such as **& , / , *** are not supported by the registration system...
MTB-CUT 180T
We’re sorry, but based on this message alone, we cannot determine the exact issue.
The “Device status check” prompt may appear for multiple different hardware or...
MTB-CUT 180T
If the device shows an error such as “Failed to query the hardware version”, please try the following steps:
1.Restart the machine and check if the message disappears....
MTB-CUT 180T
Please click the WhatsApp button below and send us a clear photo of the machine’s QR code.Our support team will check the machine status and assist you in resolving the issue.
MTB-CUT 180T
"The machine uses a hybrid system that combines local storage with a cloud-based motion database.
All new models will be automatically synchronized to your device as long as it is...
MTB-CUT 180T
"You can contact your local distributor who sold you the smart screen protector cutting machine and let them know you would like to order a new screen;
Alternatively, click the Wha...
MTB-CUT 180T
If you discover a size cutting problem during cutting, please send us the following information:
The phone’s System Information page
The corresponding cutting template/mode...
MTB-CUT 180T
"You can report an issue in the following ways:
Use the search bar in the current window to type in keywords related to your issue and see if there’s already a solution available....
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