When you first receive the machine, you must remove the transport-locking screw located on the back of the device to prevent damage to the blade carriage. During normal daily us...
This issue is usually caused by the cutting carriage becoming loose from the guide rail. When the carriage is not firmly fixed, the blade cannot follow an accurate circular path, r...
This issue is usually caused by the cutting carriage becoming loose from the guide rail. When the carriage is not firmly fixed, the blade cannot follow an accurate circular path, r...
"A knocking sound from the machine can be caused by the following reasons and can be resolved as follows: Transport screws not removed (for new machines) New machines are shippe...
If the circle cut is not perfect, the issue is usually caused by a loose cutting carriage, which makes the cutting path unstable and results in an imperfect circle. Please follo...
When the machine beeps with a repeated “bip bip” sound and fails to start cutting, it usually means that the X-axis or Y-axis cannot operate normally. Common causes include a stuc...
This issue is usually caused by a loose carriage, resulting in unstable cutting paths and improper round cutting. Please follow these steps: Refer to the instruction video and re...
If the machine is vibrating abnormally, please check the following two points: 1. Check the transportation screw If this is a new machine, please make sure the screw on the back...
If the camera lens cutout appears oval-shaped, it is likely caused by a loose carriage. Please follow these steps: Refer to the instructional video to refit the carriage onto the...
If this is a new machine and the carriage is making unusual noise during operation, please check whether the transport screw behind the carriage has been removed. For a new machin...
"This error usually means the cutting carriage (X-axis motor) is stuck or cannot find its home position. - Step 1: Press and hold the power button for 20 seconds to restart the mac...
"If the cutting process cannot start, please follow these steps to troubleshoot: Restart the machine: Power off and then restart the device. Check carriage reset: When the machi...
"In most cases, templates are designed with precise and regular shapes. If the shapes are not forming properly, it may be caused by: A loose cutting carriage – Please check if t...
This issue is usually caused by a faulty motherboard controlling the carriage. It is recommended to contact your local distributor to obtain a replacement motherboard. Please refe...
"If the cutting machine stops halfway, it is usually due to incorrect material size or parameter settings. When the cutting carriage reaches the edge, it triggers the edge sensor,...
"If the machine is continuously beeping and not working properly, please try the following steps: Force Restart: Press and hold the power button for 20 seconds to force the machine...
Please first confirm the specific issue you are facing: 1. If the blade holder does not go down during cutting This is usually caused by a mainboard malfunction. In this case, t...
If the main holder (blade carriage holder) becomes loose and you need to press it by hand for proper cutting, this means the part is worn out or has lost stability. The cutting ho...
This issue is usually caused by incorrect language settings or app data problems, resulting in the product page not displaying properly. Please follow the instruction video to cle...
This issue is usually caused by app cache or data errors, preventing the app from running properly. Please follow the instruction video to clear the app cache and data, then reope...
