Showing 306 results
for
"cutting issue"
MTB-CUT M688/M288
"To update the firmware on the M288 for fixing issues like UV film white edges, follow these steps carefully:
Connect to a stable network
Ensure the M288 is connected to a reliabl...
MTB-CUT 180T
This is a network issue, meaning the current network’s DNS cannot resolve the server address.
Please try the following steps:
Switch to a different network
Connect the mac...
MTB-CUT 180T
I'm sorry, but based on your description, we are unable to determine the exact issue you are encountering.
To help you quickly, please click the WhatsApp button below and send the...
MTB-CUT 180T
If the blade does not drop properly during cutting, this issue is most likely caused by a mainboard malfunction.
The blade-down action is controlled by the Y-axis motor signal fro...
MTB-CUT M188
If your MTB-CUT M188 displays a “Time Out” or “Reconnection” error after startup, please follow the steps below:
Step 1: Check the machine barcode
Check t...
MTB-CUT 180T
Error 1002 indicates that a device port is occupied.
In this case, you can try the following steps:
Restart the device and go to "My" → "About This Device" to check if the Q...
MTB-CUT 180T
"Communication failure with the machine is typically caused by network issues or a mainboard malfunction.
When encountering this problem, please try the following steps:
Reconne...
MTB-CUT 180T
This issue is usually caused by a faulty motherboard controlling the carriage.
It is recommended to contact your local distributor to obtain a replacement motherboard. Please refe...
MTB-CUT 180T
Resetting the system requires screen operation. If the device does not respond to touch, the reset cannot be performed.
This issue is usually caused by a screen failure, and the s...
MTB-CUT 180T
Please first check whether the device can display the Wi-Fi list.
If the Wi-Fi list cannot be displayed: it may indicate a Wi-Fi module issue within the screen, and the screen nee...
MTB-CUT 180T
This issue is usually caused by the fixing screws at the back of the machine that secure the carriage during shipping not being removed.
Please check if the fixing screws at the b...
MTB-CUT 180T
This issue may be caused by a WiFi module failure in the screen assembly.
Step 1: Check whether the WiFi list can be loaded
Please open the WiFi settings page and check whether t...
MTB-CUT 180T
"This issue may be caused by the app freezing due to cache. You can try the following steps to fix it:
Follow the method shown in the video below to clear the cache.
https://o...
MTB-CUT 180T
"This issue may be caused by the app freezing due to cache. You can try the following steps to fix it:
Follow the method shown in the video below to clear the cache.
https://o...
MTB-CUT 180T
"English Version
To ensure that the machine can still operate in poor network conditions, we use a combination of offline and cloud-based data processing.
If your network is conne...
MTB-CUT 180T
Sorry, when you say “it stopped working properly”, we need to know the exact fault condition before we can provide the correct solution.
Please:
Record a clear vide...
MTB-CUT 180T
If the touch screen is not responding, the issue may be caused by an LCD screen failure.
We recommend contacting your local distributor or the person who sold you the machine, and...
MTB-CUT 180T
"This is often caused by static electricity due to an improper power supply.
- Step 1: Ensure you are using the original power adapter that came with the machine.
- Step 2: Check...
MTB-CUT 180T
Please click the WhatsApp button below and send your machine code to our technical team. They will assist you in resolving the issue.
MTB-CUT 180T
"This issue is usually caused by an incorrect language setting or an incomplete language pack download.
Please follow the steps below to resolve it:
Open Settings on your device...
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