What to do if motor is continuously working
"The continuous running of the motor may be caused by the following reasons: Poor motor wiring connection: Check if the motor wiring is secure. If there is any looseness or poor co...
"The continuous running of the motor may be caused by the following reasons: Poor motor wiring connection: Check if the motor wiring is secure. If there is any looseness or poor co...
When the machine beeps with a repeated “bip bip” sound and fails to start cutting, it usually means that the X-axis or Y-axis cannot operate normally. Common causes include a stuc...
" The motor in the smart screen protector cutting machine is highly reliable and rarely requires replacement or repair. If the motor of your machine is not functioning properly, we...
"This can be caused by several issues: - Incorrect Power Supply: Ensure you are using the original power adapter. An incorrect adapter can cause insufficient power. - Blade Pressu...
There are three possible causes for this error: 1. The template width exceeds the maximum supported size The maximum cutting width of the screen protector machine is 228 mm. If...
"This error usually means the cutting carriage (X-axis motor) is stuck or cannot find its home position. - Step 1: Press and hold the power button for 20 seconds to restart the mac...
If the sensor is not working, please follow these steps: 1. Check Auto-loading setting Go to Settings and check if the “Auto-loading” option is disabled. If it is di...
"This issue can be caused by several reasons: Low Cutting Pressure Check your cutting pressure settings. If the pressure is too low, the blade holder won’t drop enough to tou...
The Gear Ratio controls the relationship between motor movement and the actual cutting distance. It is a key parameter that directly affects cutting accuracy and scaling. The defa...
This issue may be related to the auto-loading function or hardware components. Please disable “Auto-loading” and try cutting any screen protector model to check whethe...
"The machine is equipped with X-axis and Y-axis motors. The X-axis motor is responsible for controlling the horizontal (left-right) movement of the cutting Car. If the X-axis belt...
If the blade does not drop properly during cutting, this issue is most likely caused by a mainboard malfunction. The blade-down action is controlled by the Y-axis motor signal fro...
If your WiFi connection is unstable or cannot connect properly, please follow these steps: 1. Check WiFi list visibility If you can see the WiFi list, the issue is likely not a h...
If you discover a size cutting problem during cutting, please send us the following information: The phone’s System Information page The corresponding cutting template/mode...
"If the machine displays a ""Timeout"" error on startup and the ""Reconnect"" button is unresponsive, it usually means the screen cannot properly connect to the mainboard. Possible...
When you say “wrong cutting”, we need more specific information to provide the correct solution. Please confirm whether you selected the correct phone model/template...
If the screen turns off automatically abnormally, it may be caused by a short circuit or internal wiring issue. Please click the WhatsApp button below and send the following to ou...
If the screen protector cutting machine fails to load phone models correctly, it may be caused by incorrect language settings or app data issues. Please follow the instruction vid...
This issue is usually caused by unstable network connection, which prevents the machine from downloading model data templates. Please try connecting the device to another stable W...
This issue is usually caused by incorrect language settings or app data problems, resulting in the product page not displaying properly. Please follow the instruction video to cle...