Please first confirm the specific issue you are facing: 1. If the blade holder does not go down during cutting This is usually caused by a mainboard malfunction. In this case, t...
We’re sorry, but based on this message alone, we cannot determine the exact issue. The “Device status check” prompt may appear for multiple different hardware or...
Error 1002 indicates that a device port is occupied. In this case, you can try the following steps: Restart the device and go to "My" → "About This Device" to check if the QR co...
"Communication failure with the machine is typically caused by network issues or a mainboard malfunction. When encountering this problem, please try the following steps: Reconne...
"The cutting machine may work slowly if the cutting speed setting is too low. Please try setting the cutting speed to the default value of 200 and then attempt cutting again. If...
"A knocking sound from the machine can be caused by the following reasons and can be resolved as follows: Transport screws not removed (for new machines) New machines are shippe...
"This issue may be caused by the app freezing due to cache. You can try the following steps to fix it: Follow the method shown in the video below to clear the cache. https://o...
"This issue may be caused by the app freezing due to cache. You can try the following steps to fix it: Follow the method shown in the video below to clear the cache. https://o...
"English Version To ensure that the machine can still operate in poor network conditions, we use a combination of offline and cloud-based data processing. If your network is conne...
"Uneven film widths after cutting are usually caused by incorrect wheel positioning. If the wheels are pressing on the smooth part, they cannot firmly hold the film, leading to inc...
If the camera lens cutout appears oval-shaped, it is likely caused by a loose carriage. Please follow these steps: Refer to the instructional video to refit the carriage onto the...
"If the machine is continuously beeping and not working properly, please try the following steps: Force Restart: Press and hold the power button for 20 seconds to force the machine...
"This is often caused by static electricity due to an improper power supply. - Step 1: Ensure you are using the original power adapter that came with the machine. - Step 2: Check...
Please click the WhatsApp button below and send your machine code to our technical team. They will assist you in resolving the issue.
"This issue is usually caused by the template being too large. Try to disable the “Cut Center” option in the cutting page. https://mietublweb.oss-cn-hongkong.aliyuncs.com/imag...
"This issue is usually caused by an incorrect language setting or an incomplete language pack download. Please follow the steps below to resolve it: Open Settings on your device...
"Loosening of the car from the guide rail is one of the main causes of cutting distortion. If such an issue occurs, it is necessary to adjust the clearance between the car and the...
"If the machine remains stuck on the logo screen after powering on and cannot proceed to the next operation, reinstalling the system may resolve the issue. This video provides a st...
"By accessing the error information interface, we can quickly determine whether the device is functioning properly. You can send the error details to our technical team to help the...
"To update the firmware on the M288 for fixing issues like UV film white edges, follow these steps carefully: Connect to a stable network Ensure the M288 is connected to a reliabl...
