This issue usually occurs after replacing the machine’s mainboard. Because the machine ID is originally bound to the old mainboard, installing a new mainboard requires the I...
You can access your machine’s cutting activity from the Cutting Records section on the home page. There, you will find the daily and 30-day cutting statistics. If you req...
If you need to recharge (add cutting balance or renew your service) for the machine, please contact the local distributor who sold the device to you. Your distributor will...
This issue usually occurs when the material size settings do not match the template, especially when cutting full back films. Recommended Solution When cutting full back film, pl...
According to your description, this issue is usually caused by a short circuit on the motherboard or a motherboard failure. When the motherboard fails to complete the self-test, th...
If the blade does not drop properly during cutting, this issue is most likely caused by a mainboard malfunction. The blade-down action is controlled by the Y-axis motor signal fro...
"The material size setting depends on the type of material you are using. Mietubl's standard material size is 180mm (width) x 120mm (height). You can configure your machine accord...
"Incorrect cutting shapes are most likely caused by incorrect wheels positioning. When using the machine, please ensure that all wheels are pressing on the black strip, as shown in...
"The intelligent film cutting machine is easy to set up. The standard settings include cutting pressure, cutting speed, blade holder scale, and material size. Material size main...
"I believe you mean you want to completely reset the device. If you want to restore the device to factory settings, you can follow the steps shown in the video below. However,...
"The default cutting speed of the machine is 200. In most cases, keeping the default setting will deliver good cutting performance. You only need to reduce the speed in special sit...
"The intelligent film cutting machine is easy to set up. The standard settings include cutting pressure, cutting speed, blade holder scale, and material size. Material size main...
"When cutting back films, you need to consider both the pattern position and the cutting range. You can adjust these by setting the material size and enabling or disabling center c...
"You can refer to the following video for instructions on replacing the motherboard. You can obtain a replacement motherboard from your local distributor or contact the dealer who...
"The timing of version updates depends on the release of new features and does not follow a fixed schedule. You can go to ""My"" → ""APP Version Update"" to check whether your curr...
"The intelligent film cutting machine is easy to set up. The standard settings include cutting pressure, cutting speed, blade holder scale, and material size. Material size mainl...
"If the cutting machine stops halfway, it is usually due to incorrect material size or parameter settings. When the cutting carriage reaches the edge, it triggers the edge sensor,...
"If you want to change the language, follow these steps: Change the language inside the Cutter App Open Cutter App. Go to the Settings menu. Find the Language option and s...
"Cutting misalignment is usually caused by: Center Cutting Not Enabled: Make sure the “Center Cutting” option is enabled on the cutting page so the machine automatically positions...
"A slow APP startup is usually caused by excessive cached data slowing down performance. You can try the following steps: Clear the Cache: Follow the steps shown in the video to go...
