How to Troubleshoot Error Code 13904: Mainboard Replacement Guide
"If your device displays the error message “Unable to communicate with the device (13904)”, please navigate to “My” → “About” → “Check if the QR code is displayed”. If the QR code...
"If your device displays the error message “Unable to communicate with the device (13904)”, please navigate to “My” → “About” → “Check if the QR code is displayed”. If the QR code...
"To update the firmware on the M288 for fixing issues like UV film white edges, follow these steps carefully: Connect to a stable network Ensure the M288 is connected to a reliabl...
If the machine displays a “Time Out” error during film cutting, please follow the steps below: 1. Check whether the motherboard is connected On the machine, go to:...
Error 1002 indicates that a device port is occupied. In this case, you can try the following steps: Restart the device and go to "My" → "About This Device" to check if the QR co...
"Error 1002 indicates a serial communication error within the machine. If you encounter this issue, please try the following steps: Reconnect to Wi-Fi and restart the device...
I'm sorry, but based on your description, we are unable to determine the exact issue you are encountering. To help you quickly, please click the WhatsApp button below and send the...
"If the cutting process cannot start, please follow these steps to troubleshoot: Restart the machine: Power off and then restart the device. Check carriage reset: When the machi...
"If the machine displays a ""Timeout"" error on startup and the ""Reconnect"" button is unresponsive, it usually means the screen cannot properly connect to the mainboard. Possible...
"This error usually means the cutting carriage (X-axis motor) is stuck or cannot find its home position. - Step 1: Press and hold the power button for 20 seconds to restart the mac...
"By accessing the error information interface, we can quickly determine whether the device is functioning properly. You can send the error details to our technical team to help the...
The password for the software upgrade is 1212. Please note that the software upgrade is intended for functional updates and does not necessarily include additional templates.
"On the login page, click “Forget password” and enter your email address to receive a verification code for resetting your password (see the example image below). https://osscdn.mi...
"You can change your password in two ways: Change directly on the machine – Go to Home → My → Change Password, enter your current password, and set a new one. Request technical...
Please click the WhatsApp button below and send your machine code to our technical team. They will assist you in resolving the issue.
"English Version If you notice white edges when applying a screen protector using the MTB-CUT M288, the issue may be caused by the following reasons: Template too large It’s re...
"To create a custom rear film, you need to connect your screen protector cutting machine to a printer. Steps: Connect the Devices It’s recommended to use Epson or Canon printer...
Yes. To create a custom rear film, you need to connect your screen protector cutting machine to a printer. 1. Connect the Devices We recommend using the following printer models...
How do I put my picture in it and stick it on my phone? Yes. To create a custom rear film, you need to connect your screen protector cutting machine to a printer. 1. Connect the...
You can find the machine’s serial number from two locations: 1. On the back of the machine There is a physical sticker on the back of the screen protector machine that cont...
"If the cutting Car fails to stop properly when reaching the edge and produces a loud noise, it is likely due to an error in the Car’s limit positioning. You can replace specific p...