My machine is getting knocking sound
"A knocking sound from the machine can be caused by the following reasons and can be resolved as follows: Transport screws not removed (for new machines) New machines are shippe...
"A knocking sound from the machine can be caused by the following reasons and can be resolved as follows: Transport screws not removed (for new machines) New machines are shippe...
"Error 1002 indicates a serial communication error within the machine. If you encounter this issue, please try the following steps: Reconnect to Wi-Fi and restart the device...
"English Version If you notice white edges when applying a screen protector using the MTB-CUT M288, the issue may be caused by the following reasons: Template too large It’s re...
"If your machine stays in the “Status Checking” state for a long time, it may be caused by network delays or communication errors. Please try the following steps: Restart the machi...
"If the machine displays a “connection timeout” message during startup, it typically indicates a mainboard failure. Please contact your local distributor to obtain a replacement ma...
1. Check whether the Wi-Fi module is working Open the Wi-Fi list page on your machine and confirm: Whether the machine can scan and display the Wi-Fi networks around you; Whethe...
"White edges when applying film with the MTB-CUT M288 may be caused by the following reasons: Firmware issue – Please ensure your firmware version is V25.0431. https://osscdn.mi...
"If the machine is continuously beeping and not working properly, please try the following steps: Force Restart: Press and hold the power button for 20 seconds to force the machine...
"To update the firmware on the M288 for fixing issues like UV film white edges, follow these steps carefully: Connect to a stable network Ensure the M288 is connected to a reliabl...
"If the cutting machine stops halfway, it is usually due to incorrect material size or parameter settings. When the cutting carriage reaches the edge, it triggers the edge sensor,...
"You can report an issue in the following ways: Use the search bar in the current window to type in keywords related to your issue and see if there’s already a solution available....
This issue is usually caused by the cutting carriage becoming loose from the guide rail. When the carriage is not firmly fixed, the blade cannot follow an accurate circular path, r...
This issue is usually caused by the cutting carriage becoming loose from the guide rail. When the carriage is not firmly fixed, the blade cannot follow an accurate circular path, r...
We’re sorry, but based on this message alone, we cannot determine the exact issue. The “Device status check” prompt may appear for multiple different hardware or...
"If the cutting process cannot start, please follow these steps to troubleshoot: Restart the machine: Power off and then restart the device. Check carriage reset: When the machi...
"The cutting machine may work slowly if the cutting speed setting is too low. Please try setting the cutting speed to the default value of 200 and then attempt cutting again. If...
"This issue may be caused by the app freezing due to cache. You can try the following steps to fix it: Follow the method shown in the video below to clear the cache. https://o...
"This issue may be caused by the app freezing due to cache. You can try the following steps to fix it: Follow the method shown in the video below to clear the cache. https://o...
"English Version To ensure that the machine can still operate in poor network conditions, we use a combination of offline and cloud-based data processing. If your network is conne...
"Uneven film widths after cutting are usually caused by incorrect wheel positioning. If the wheels are pressing on the smooth part, they cannot firmly hold the film, leading to inc...